Terms & Conditions

1. Introduction

These Terms & Conditions explain the general terms that apply when you use the website, contact channels, appointment services, consultation services, or clinic services of Edition Clinic Co., Ltd (“Edition Clinic”, “we”, “our”, or “us”).

By contacting us, booking an appointment, visiting our clinic, using our website, or receiving our services, you agree to these Terms & Conditions.

2. Company Information

Company Name	Edition Clinic Co., Ltd
Business Registration No.	0105566151778
Clinic Name	Edition Clinic Thonglor
Address	150 Marche Thonglor Building, Unit No. THL01LS408, 4th Floor, Sukhumvit 55 (Thonglor), Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand
Contact Number	+66-92-255-8952
Official Website	https://editionbkk.com/

3. Appointments and Bookings

Appointments may be requested through our official contact channels, including WhatsApp, LINE, phone, Instagram, Facebook Messenger, or other official communication channels used by the clinic.

• No appointment deposit is required unless specifically stated for a particular treatment, package, promotion, or booking situation.
• Patients are requested to notify the clinic at least 24 hours in advance for appointment changes or cancellations.
• If a patient arrives late, the clinic may hold the appointment for up to 10 minutes.
• Late arrival may reduce consultation or treatment time, or may require rescheduling depending on clinic availability.
• The clinic does not currently apply a general no-show penalty, but repeated no-shows may affect future booking availability.

4. Consultations and Treatment Suitability

Certain treatments, especially treatments involving medical devices, injectables, prescription-related products, or medical assessment, may require consultation with a licensed doctor or qualified clinic professional before treatment.

• Final treatment suitability is determined after consultation.
• The clinic may refuse, postpone, or modify a treatment if it is considered unsuitable or unsafe for the patient.
• Patients are responsible for providing accurate information about their health condition, medication use, allergies, treatment history, pregnancy status, and other relevant information when asked.
• Online information, website content, chat messages, or social media content do not replace an in-person consultation or medical assessment.

5. Treatment Results, Risks, and Downtime

Treatment results vary between individuals. Results may depend on factors including skin condition, age, lifestyle, treatment history, metabolism, aftercare, and individual biological response.

• The clinic does not guarantee a specific treatment result, outcome, duration, or level of improvement.
• Some treatments may involve temporary redness, swelling, bruising, discomfort, sensitivity, dryness, peeling, downtime, or other expected reactions.
• Rare or unexpected side effects may occur depending on the treatment and individual condition.
• Patients should follow aftercare instructions provided by the clinic.
• If any unusual or concerning symptom occurs after treatment, patients should contact the clinic promptly.

6. Pricing and Promotions

Prices, promotions, treatment availability, package conditions, and service details may change from time to time.

• Prices and promotions may change without prior notice.
• Promotions may be subject to specific terms, period, availability, and conditions.
• Promotions cannot be combined with other discounts, packages, vouchers, or promotional offers unless clearly stated otherwise.
• Website prices, advertisement prices, or social media prices may differ from the final price confirmed after consultation.
• The final treatment price will be explained before treatment.

7. Payment Terms

The clinic accepts multiple payment methods for patient convenience.

Accepted Payment Methods	Cash, credit/debit card, QR payment, international cards, and installment payment where available
Payment Timing	Treatment price is explained before treatment, and payment is generally completed after treatment unless otherwise specified
Installment Payment	Installment availability may depend on card issuer, payment provider, transaction amount, and clinic payment system conditions

8. Refunds, Packages, and Promotions

Refund policies are applied to maintain fairness, appointment availability, inventory planning, and clinic operation.

• Completed treatments are non-refundable.
• Packages are non-refundable after purchase.
• Promotion purchases are non-refundable after purchase.
• Packages and promotion purchases may be transferable to another person, subject to clinic approval and applicable treatment suitability.
• Packages and promotion purchases are valid for a maximum period of 1 year from the purchase date, unless otherwise stated in writing.
• Unused sessions after the validity period may expire and may not be refundable.
• The clinic may review exceptional cases at its discretion, but this does not create a general right to refund.

9. Package Transfer Conditions

If a patient wishes to transfer a package or promotion purchase to another person, the clinic must be informed before the transferred service is used.

• The recipient may be required to complete consultation before treatment.
• Transfer is subject to treatment suitability, clinic approval, remaining package validity, and applicable conditions.
• Some treatments may not be transferable if medical suitability, safety, or legal requirements apply.

10. Minors and Parent or Legal Guardian Consent

Patients under the legal age may receive consultation or treatment only when accompanied by a parent or legal guardian, unless otherwise permitted by applicable law and clinic policy.

• Minor patients may be accepted for consultation when accompanied by a parent or legal guardian.
• Treatment for minors may require the presence and consent of a parent or legal guardian.
• The parent or legal guardian may be asked to provide consent before consultation or treatment proceeds.
• The clinic may refuse or postpone treatment if a parent or legal guardian is not present, if proper consent is not provided, or if the treatment is considered unsuitable.

11. Before/After Photos, Reviews, and Marketing Use

Before/after photos may be taken for consultation, treatment record, progress tracking, or clinic documentation purposes.

• Before/after photos, patient testimonials, or reviews will not be used for marketing without patient consent.
• If consent is given, the clinic may use before/after images, reviews, or testimonials on the website, social media, advertisements, or other marketing channels.
• Patients may request discussion about image use or privacy preferences through the clinic’s official contact channels.

12. Website and Online Information

Information on our website, advertisements, social media, messages, and online materials is provided for general information only.

• Online information does not replace medical consultation, diagnosis, or professional assessment.
• Treatment descriptions, expected results, downtime, prices, and suitability information may vary by individual case.
• The clinic may update website content, service details, pricing, and policies from time to time.
• We try to keep information accurate and updated, but we do not guarantee that all website information is always complete, current, or error-free.

13. Patient Responsibilities

Patients are expected to provide accurate information and follow clinic instructions before, during, and after treatment.

• Patients should disclose relevant health information, allergies, medication use, pregnancy status, treatment history, and skin condition when asked.
• Patients should follow pre-treatment and aftercare instructions provided by the clinic.
• Patients should contact the clinic if they experience unusual symptoms, unexpected reactions, or concerns after treatment.
• Patients should not misuse clinic communication channels, staff contact channels, promotional offers, or appointment systems.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Edition Clinic shall not be responsible for indirect, incidental, or consequential loss resulting from website use, delayed appointments, inaccurate information provided by the patient, failure to follow aftercare instructions, or circumstances outside the clinic’s reasonable control.

Nothing in these Terms & Conditions is intended to exclude liability that cannot be excluded under applicable law.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in clinic operations, services, payment policies, legal requirements, or website use.

The latest version will be posted on this page with the updated date shown below.

16. Contact for Terms-Related Inquiries

Terms-related inquiries can be submitted through our official contact channels:

• WhatsApp / Phone: +66-92-255-8952
• LINE: @editionclinic
• Website: https://editionbkk.com/

Last updated: April 2026